Refund policy

We want you to love your Ore & Ombre jewellery. You may request a return or exchange within 7 calendar days after your order is delivered.

To be eligible, the item must be unused, unworn, undamaged and returned in its original packaging with all tags or protective materials intact. Proof of purchase is required. Items showing wear, scratches, damage, alteration, perfume or cosmetic marks cannot be accepted.

For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged unless they arrived damaged or incorrect. Personalised or custom-made items, gift cards, and items clearly marked final sale are also not returnable.

Inspect your order when it arrives. If an item is damaged, defective or incorrect, contact us within 48 hours at oreombre@gmail.com or +92 3079928292 and include your order number, an unpacking photo or video, and clear pictures of the issue. If the mistake is ours, we will arrange an appropriate replacement or refund and cover reasonable return-delivery charges.

For an approved change-of-mind return or size exchange, the customer is responsible for secure return delivery. The original PKR 250 delivery fee is non-refundable. Please do not send an item back until our team has approved the request and supplied the return instructions. We are not responsible for untracked or damaged return parcels.

Once the returned item is received and inspected, we will notify you whether the request is approved. Approved refunds for Cash on Delivery orders will be sent through a mutually agreed bank or mobile-wallet transfer within 7 business days. Your bank or wallet provider may take additional time to process the credit. Exchanges depend on stock availability.

Refusing a confirmed Cash on Delivery parcel does not automatically qualify it as an approved return. Contact us first so that we can help.

Nothing in this policy limits any rights that cannot legally be excluded under applicable law.